Frequently Asked Questions
I did not receive a confirmation email after placing my order. What can I do?
If you did not get email, please contact our customer support firstname.lastname@example.org and we will send you the mail again.
Can I cancel my order?
Yes, you can. If you want to cancel any order, send us an email on email@example.com or you can write us through messenger
Where can I enter my discount / gift voucher?
When completing your payment, you'll find the code entry line on the right. You will write your voucher there, and it will make your price cheaper.
How long does it take for goods to arrive?
It's about 5-12 bussiness days. It also depends on country where you are, and from which country you are ordering. If the time is extended, please contact us at firstname.lastname@example.org.
How can I claim a product?
Is there a fault on your product, or you get something different, that you order? Do not hesitate to contact us on our email email@example.com and we will discuss it with you and make an agreement.
How could I pay?
You have a lot of options for payment. you could pay ba classic Credit Card( Visa, Master Card,...), Apple Pay, PayPal, etc.